Southcoast Financial selects “Vectus Enterprise Process Application” from London Bridge Group

“The beauty of the Vectus solution is that it meets our current requirements for improving information flow and it simultaneously prepositions us to implement our call center technology as we grow.” Paul Hollen, COO Southcoast Financial
 

Atlanta, GA – May 21, 2002 - London Bridge Group (LSE: LNB.L) today announced that Southcoast Financial Corporation (Nasdaq:SOCB) has selected its Vectus Enterprise Process Application as its chosen technology for the delivery of an intelligent customer acquisition solution. Southcoast Financial is an existing London Bridge Group (LBG) Phoenix Core Banking customer. Vectus combined with LBG’s Phoenix Banking System enables Southcoast Financial to fully integrate its front-end loan application process with its existing core processor.

“Our company has grown dramatically by offering superior customer service. As we grow the challenge is to continue to provide that same level of service to a rapidly expanding customer base. Vectus is the key to our being able to do that,” said Paul Hollen, CIO Southcoast Financial Corporation.

“Vectus will form the translation layer that will enable our customer contact people to access information about a customer relationship or a product, even if the information is embedded in another information subsystem. We have excellent technology in our company and combined with the Vectus solution we will deliver the information to the person who needs it at the time it is needed and so meet the customer’s expectations in concert with the expected rapid growth of our customer base. As Southcoast grows Vectus allows us to transition seamlessly towards a more centralized customer support model,” explained Paul Hollen.

“Using Vectus with our Phoenix solution provides Southcoast with an end-to-end customer solution with the “Customer” as the focal point of the business process, not merely incidental to it. Vectus facilitates high levels of customer service, improved business throughput and the ability for organizations to maintain their differential advantage, all with a low cost of ownership,” explained Richard Dougherty, Director Vectus, NA.

About Vectus
Vectus is a powerful Enterprise Process Application that provides unparalleled flexibility and rapid deployment. Vectus facilitates the complete customer relationship strategy, from marketing, customer service to credit management. Vectus provides the ability to consolidate both internal and external sources of information and deliver a single view of the customer and their various relationships with the organization. Vectus has a rules-based engine, which delivers customized applications with rapid deployment from concept to delivery. Payback is fast: costs and timescales are predictable and total cost of ownership reduced. The uniqueness of Vectus lies in its ability not only to deliver process productivity improvements and enhanced service quality, but to do this at a customer relationship level and therefore create opportunities for more effective marketing, cross-selling and tailoring of products.
 

About Southcoast Financial Corporation

Southcoast Financial Corporation is a South Carolina based bank holding company headquartered in Mount Pleasant South Carolina. Southcoast provides financial services to its customers through Southcoast Community Bank a state-chartered commercial bank. Southcoast currently operates five offices in the Greater Charleston South Carolina area and has assets in excess of $150 million.

About London Bridge Software Holdings plc
London Bridge Group has over 1,000 customers worldwide and provides a comprehensive and unique portfolio of software and eCommerce solutions including Customer and Enterprise Management Software, Intelligent Banking Software, Credit Management Software and Mortgage Lending software. London Bridge Group employs over 750 people worldwide and is headquartered in London in the UK and Atlanta, Georgia in the US. London Bridge Group also has offices in Alisa Viejo, Orlando, New York, and Denver in the US, Stratford-upon-Avon in the UK, Australia, New Zealand, South Africa, Malaysia, Philippines and Singapore. Founded in 1987, London Bridge Group has continued to grow and expand while, producing profits beyond expectation. In 2001, London Bridge Group earned $106.7 million in revenue, of which over 70% originated in the US. London Bridge Group remains focused on client objectives and needs with significant re-investment in our clients, products and services.

For further information visit http://www.london-bridge.com/

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